Essential Features to Look for in a Home Phone Service

In a world dominated by cell phones, landline phones still provide benefits like crisp, clear voice quality and reliable signal reception. When searching for a home phone service when you call friends and talk with family, look for providers offering a wide selection of calling features and customization options.

Also, considering customer service an exceptional experience can make all the difference in satisfaction. 


Voicemail is an electronic system that allows a caller to leave a message for someone when that person cannot answer the phone. This message is usually stored in the recipient’s mailbox and can be retrieved at their convenience.

Before voicemail, people who couldn’t answer their phones would have to write down the message or page the individual and wait for them to return the call. Often, this process was inconvenient and time-consuming.

Modern telephone systems such as business VoIP and UcaaS have made this communication much easier. This is thanks to features like visual voicemail, which enables users to manage their messages on screen rather than dialing, listening, and writing down a PIN or password.

Caller ID

Caller ID is a feature that displays the calling party’s name alongside their phone number on incoming calls. This allows call recipients to recognize who calls them before they pick up.

This information is sent via the phone carrier’s system and matched with a public or private database. Caller ID is available on landlines and mobile phones, while VoIP (Voice over Internet Protocol) providers offer changeable caller identification services through a web interface.

Dynamic caller ID allows business owners to set their local display name per call based on outbound calling campaigns or targeted audience segments. It also increases call answer rates.

Call Waiting

When Call Waiting is enabled, your phone lets you know that another call is incoming while you are already on one. This alert lets you decide whether to keep your conversation or accept the new one. If you take the second call, you will hear two short tones.

You can also use this feature to avoid giving customers a busy signal, especially during peak times. Put your current call on hold and connect to the new caller while listening to your choice of music or holding announcements. (Double airtime charges will apply to answer the second call). To deactivate Call Waiting, press the hang-up or link button and dial *70.

Three-Way Calling

You can easily add a third caller to a conversation by placing the first party on hold, which is a feature known as three-way calling. This feature can be used in personal or business situations to relay important information to two parties simultaneously for efficient communication.

To make a three-way call, press and quickly release the switch hook or Flash button (some telephones have a Link button instead). Listen for a dial tone, then call the second person to connect the two calls.

This is a great way to relay important information to two people simultaneously, saving time and energy. It also helps to avoid miscommunication or misunderstandings.

Call Forwarding

Call Forwarding is one of the most popular home phone features. It automatically routes calls to another number when you’re unavailable, whether in a meeting or driving, and it gives you peace of mind that important calls won’t get lost.

Call Forwarding comes in different variations, such as Call Forwarding on Busy (CFB) or Call Forwarding All the Time (CFU). This feature is great for individuals who work from home, startups, and small businesses that want to project a professional image. CFU can also help improve customer service as you can answer calls no matter where you are. This makes for a seamless and reliable experience for callers.

Remote Access

A landline phone provides a clearer call quality than cell phones and can be more affordable, especially when bundled with other services like TV and Internet. Some providers also offer home phone plans that don’t require a bundle.

Alternatively, Digital Phones, VoIP, or Internet phones work over an existing high-speed broadband connection. They can be used anywhere you have a Wi-Fi or mobile data connection and offer advanced telemarketing and spam call-blocking features.

Consumers looking for the best residential VoIP providers want an affordable plan with the necessary features and a reliable service. Limiting the number of users can help mitigate security risks, too.